Instagram DMs, answered from your inbox
Customers send your Instagram account a direct message and it becomes a conversation in your miniDesk inbox. Your reply, or the AI's, goes back to them as a direct message. Connecting takes your Instagram login and two minutes. It is on every plan, including the free one.
- Two-minute setup
- Story replies included
- On every plan, free included
The AI answers DMs in seconds
If automatic replies are on, Instagram follows them like every other channel, with its own switch so you can leave it on for Instagram and off for email. The AI answers from your documents in the customer's language, and when it is not answering, a confirmation message can tell the customer their message arrived.
- Its own switch under AI Agent → Settings
- Answers in the customer's language
- Optional confirmation message, up to 500 characters
- Every automated reply recorded in the log
Hi! Do you ship to Canada, and how long does it take?
We do. Orders to Canada arrive in 5 to 8 working days, and shipping is free over $60.
Back on Instagram within seconds. A teammate can step in at any time.
- Direct messages
- Story replies and story mentions
- Profile pictures, stored privately
- Comments on posts stay on Instagram
DMs, story replies and mentions in one place
Direct messages arrive as conversations, with photos and PDFs up to 10MB kept alongside them. Replies to your story and mentions of you in someone's story arrive too, so you can answer them. The customer's Instagram name and profile picture are shown beside the conversation.
Answer from the inbox or the Instagram app
Replies you send from the Instagram app are added to the thread, labelled Instagram app, so the conversation stays complete and nothing is sent twice. A conversation you start yourself from the app does not become a ticket.
- App replies added to the thread
- Nothing sent twice
- Conversations you start do not become tickets
- Disconnecting leaves the account untouched
- Log in on Meta's own screen
- One Instagram account per workspace
- A note when a reply is refused, with the reason
- Long replies split at 1,000 characters
Connected with your Instagram login
Open Channels, pick Instagram and log in on Meta's own screen. Nothing to host and no code. Meta lets a business reply within 24 hours of the customer's last message, and on Instagram we keep trying for up to 7 days after that, though Meta can refuse a late reply.
Everything else on Instagram
What arrives, and how it is kept.
Photo-only messages
A photo with no words still becomes a conversation.
Everything else noted
Videos and voice messages up to 25MB are named in an internal note.
One thread per customer
New messages join their open conversation.
A fresh start
A customer who writes again after their conversation was resolved opens a new one.
Private pictures
Profile pictures shown through short-lived signed links.
Clear states
Live, paused or reconnect needed, shown on the Channels screen.
Questions, answered
No. Only direct messages do, along with replies to your story and mentions of you in someone's story.
Meta lets a business reply within 24 hours of the customer's last message. We keep trying for up to 7 days after that, though Meta can refuse a late reply. The AI answers within minutes, so it is not affected.
No. Direct messages sent after you connect become conversations. A customer you were already talking to starts a new conversation the next time they write.
Yes. On Free, the first message we send in each conversation ends with a short Sent from miniDesk.ai line. Every paid plan, from $39 a month, removes it.
Keep exploring
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
