Telegram, answered from your inbox
Customers message your Telegram bot and it becomes a conversation in your miniDesk inbox. Your reply, or the AI's, goes back to the same chat. The bot is yours: you create it in Telegram, paste its token once, and can take it back at any time. It is on every plan, including the free one.
- Your own bot
- One paste to connect
- On every plan, free included
The AI answers in Telegram in seconds
If automatic replies are on, Telegram follows them like every other channel, with its own switch so you can leave it on for Telegram and off for email. The AI answers from your documents in the customer's language, and when it is not answering, a confirmation message can tell the customer their message arrived.
- Its own switch under AI Agent → Settings
- Answers in the customer's language
- Optional confirmation message, up to 500 characters
- Every automated reply recorded in the log
Hi! Do you ship to Canada, and how long does it take?
We do. Orders to Canada arrive in 5 to 8 working days, and shipping is free over $60.
Back on Telegram within seconds. A teammate can step in at any time.
- Create one with /newbot in two minutes
- Token stored encrypted, never shown again
- Revoke it in @BotFather whenever you like
- Disconnecting leaves the bot untouched
Your own bot, connected with one paste
Create a bot with @BotFather in Telegram, or use one you already have, and paste its token on the Channels screen. We check the token with Telegram before saving it, store it encrypted and never show it back to anyone. The bot stays yours, so you can take it back at any time.
No empty tickets from the Start button
Every Telegram chat begins with the customer pressing Start. That does not become a ticket: the bot answers with a short line inviting them to ask their question, which you can rewrite, and their first real message is what opens the conversation.
- A default Start reply that names your workspace
- Rewrite it, up to 300 characters
- Links like ?start=pricing do open a conversation
- Separate from the confirmation message
- Captions used as the message text
- Profile photos shown beside the conversation
- Replies go back as plain text
- Group chats are ignored
Text, photos and files from one-to-one chats
Text, photos, files, voice notes, video and stickers arrive from one-to-one chats. Photos and PDFs up to 10MB are kept with the message, and other files up to 20MB are named in an internal note. Group chats are ignored, because a group has no single customer to answer.
Everything else on Telegram
The details of running a bot, handled for you.
Long replies
Split at Telegram's 4,096 character limit.
Refused replies
A note says why: a blocked bot, a revoked token or a lost connection.
Reconnect alerts
The Channels screen tells you when another tool has taken the bot over.
Clean pausing
Pausing unhooks the bot at Telegram and keeps your setup.
One thread per customer
New messages join the customer's open conversation.
Confirmation message
One line straight away when the AI is not answering.
Questions, answered
No. You create the bot in Telegram and paste its token, and we run it for you. There is nothing to host and nothing to install.
Yes, with /mybots in @BotFather. A bot can only send its messages to one place, so connecting it here stops any other tool receiving them.
No. Only one-to-one chats become conversations. A group has no single customer to attach the conversation to.
Yes. On Free, the first message we send in each conversation ends with a short Sent from miniDesk.ai line. The reply to Start never carries it, and every paid plan, from $39 a month, removes it.
Keep exploring
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
