A shared email inbox with AI replies
Redirect your support address to us. All inbound messages land in a shared inbox visible to your entire team. The AI composes replies using your own documents and resolved tickets, and can dispatch them autonomously when it feels certain. Outbound replies carry your own sender address.
Redirect your support address, retain your domain
Forward your support mailbox to miniDesk and all inbound arrives in the shared inbox. Replies go out under your own email address, not a noreply from a vendor domain. Customers see the same sender they contacted.
A shared inbox for the entire team
Every teammate can view every conversation. No single person monopolizing the inbox and forwarding threads around. Route a conversation to whoever should handle it, jot a private note, and whoever picks it up next sees the complete history.
- Route conversations to specific teammates
- Private notes invisible to customers
- Complete customer history on each thread
- Collision alerts preventing duplicate replies
AI composes and dispatches replies
The AI reads each inbound message, queries your knowledge base and prior tickets, and writes a response. Let it dispatch autonomously when confident, or hold it in draft for human review before sending. Every automated response is flagged as AI and stored.
Hi, I think I was billed twice for August. Could you check and refund the extra one?
You were billed twice on 14 August. I have refunded the duplicate of $29.00, back on your card within 3 working days.
Nothing goes out until someone on your team presses send.
Connected to live chat and the API
Someone who starts in chat and follows up via email stays in one thread. The shared inbox merges every channel into a single conversation, so your team never jumps between tools. The API lets your own application open or respond to threads programmatically.
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.