A shared email inbox with AI replies
miniDesk's email inbox works by forwarding: point your support address at the address your workspace gives you, and every message lands in one inbox your whole team can see. The AI drafts replies from your documents and past answers, and sends them itself only when you allow it. No DNS changes and no per-seat fee.
How do I connect my support address?
Add a forwarding rule from your support address to your workspace address. There are no DNS records to change. The setup guide covers Gmail, Google Workspace, Outlook, Microsoft 365, Yahoo, iCloud and Zoho, and the confirmation email those providers send is caught for you rather than turning into a ticket. Replies go out under your workspace's name from your miniDesk address, and a customer's answers come back to the same conversation.
Who on the team can see a conversation?
Everyone in the workspace sees every conversation, with the customer's history attached. Assign a thread to a teammate, leave a private note the customer never sees, and whoever picks it up next has the full story.
- Assign conversations to a teammate
- Private notes the customer never sees
- The customer's full history on every thread
Can the AI answer emails for me?
It reads each message, searches your knowledge base and past answers, and writes a reply. Let it send on its own when its checks pass, or keep it in draft so a person approves every reply. Every automated reply is recorded in the log.
Hi, I think I was billed twice for August. Could you check and refund the extra one?
You were billed twice on 14 August. I have refunded the duplicate of $29.00, back on your card within 3 working days.
Nothing goes out until someone on your team presses send.
What about attachments and other channels?
Images and PDFs a customer attaches are kept with the conversation, and anything the inbox cannot store is listed in an internal note so nothing goes missing silently. Chat, forms and the REST API land in the same inbox, so your team works in one place.
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
