All of customer support, on every plan.

miniDesk costs one flat price per workspace: Free, then Starter at $39, Growth at $99 and Scale at $349 a month. Every feature is on every plan. Plans differ by AI volume and the seats they include, nothing is billed per seat or per AI resolution, and the free plan runs the same software as the paid ones.

Free

$0/ month

per workspaceor $0.000 per AI conversation
Conversations
Unlimited (As many as your team can handle, within the acceptable use terms.)
Channels
All
AI conversations
75/m (An estimate that can vary depending on the documents you upload to your AI knowledge. Our AI uses a smart harness and only spends the tokens it needs to find an answer. AI runs on every conversation, up to 75K tokens a day.)
or 2.25M tokens per month, daily cap
Seats
1 seat
Website crawler
100 pages read (We read your websites so the AI can answer from them, and re-read them every night. This is how many pages we keep across all of them together. Remove pages you do not need and the room comes back.)
White labelling
No (On Free, your customers see miniDesk: a Powered by miniDesk.ai line on the live chat and in emails, the same line on the contact form, and Sent from miniDesk.ai under the first message on Instagram, Messenger and Telegram. Our logo also shows on the chat and emails until you upload your own. Paid plans remove all of it.)
History kept
30 days (Conversations are removed permanently once they have been inactive for this long, with their messages and attachments. A conversation stays as long as it keeps getting replies. Your knowledge base, your customers and your settings are never on this clock.)

The full product while you find your first customers.

Start free
Starter

$39/ month

per workspaceor $0.104 per AI conversation
Conversations
Unlimited (As many as your team can handle, within the acceptable use terms.)
Channels
All
AI conversations
375/m (An estimate that can vary depending on the documents you upload to your AI knowledge. Our AI uses a smart harness and only spends the tokens it needs to find an answer.)
or 11.25M tokens per month
Seats
5 seats
Website crawler
1K pages read (We read your websites so the AI can answer from them, and re-read them every night. This is how many pages we keep across all of them together. Remove pages you do not need and the room comes back.)
White labelling
Yes (On Free, your customers see miniDesk: a Powered by miniDesk.ai line on the live chat and in emails, the same line on the contact form, and Sent from miniDesk.ai under the first message on Instagram, Messenger and Telegram. Our logo also shows on the chat and emails until you upload your own. Paid plans remove all of it.)
History kept
2 years (Conversations are removed permanently once they have been inactive for this long, with their messages and attachments. A conversation stays as long as it keeps getting replies. Your knowledge base, your customers and your settings are never on this clock.)

For a startup past its first customers, where support falls to one person juggling other work.

Choose Starter
GrowthMost popular

$99/ month

per workspaceor $0.044 per AI conversation
Conversations
Unlimited (As many as your team can handle, within the acceptable use terms.)
Channels
All
AI conversations
2,250/m (An estimate that can vary depending on the documents you upload to your AI knowledge. Our AI uses a smart harness and only spends the tokens it needs to find an answer.)
or 67.5M tokens per month
Seats
15 seats
Website crawler
5K pages read (We read your websites so the AI can answer from them, and re-read them every night. This is how many pages we keep across all of them together. Remove pages you do not need and the room comes back.)
White labelling
Yes (On Free, your customers see miniDesk: a Powered by miniDesk.ai line on the live chat and in emails, the same line on the contact form, and Sent from miniDesk.ai under the first message on Instagram, Messenger and Telegram. Our logo also shows on the chat and emails until you upload your own. Paid plans remove all of it.)
History kept
2 years (Conversations are removed permanently once they have been inactive for this long, with their messages and attachments. A conversation stays as long as it keeps getting replies. Your knowledge base, your customers and your settings are never on this clock.)

For a real support rota facing a queue that never empties.

Choose Growth
Scale

$349/ month

per workspaceor $0.029 per AI conversation
Conversations
Unlimited (As many as your team can handle, within the acceptable use terms.)
Channels
All
AI conversations
12,000/m (An estimate that can vary depending on the documents you upload to your AI knowledge. Our AI uses a smart harness and only spends the tokens it needs to find an answer.)
or 360M tokens per month
Seats
50 seats
Website crawler
20K pages read (We read your websites so the AI can answer from them, and re-read them every night. This is how many pages we keep across all of them together. Remove pages you do not need and the room comes back.)
White labelling
Yes (On Free, your customers see miniDesk: a Powered by miniDesk.ai line on the live chat and in emails, the same line on the contact form, and Sent from miniDesk.ai under the first message on Instagram, Messenger and Telegram. Our logo also shows on the chat and emails until you upload your own. Paid plans remove all of it.)
History kept
3 years (Conversations are removed permanently once they have been inactive for this long, with their messages and attachments. A conversation stays as long as it keeps getting replies. Your knowledge base, your customers and your settings are never on this clock.)

For volume, with the seats and quota to go with it.

Choose Scale

Enterprise

Above 12,000 AI conversations a month, or when procurement is involved. Conversations stay unlimited; the AI allowance, the seats and the contract are ones we agree with you.

Contact sales

Need the detail? Compare all plans

All plans, side by side.

The top half is what changes between tiers. The bottom half is what does not.

What changes

  • Price a month

    Free
    $0
    Starter
    $39
    Growth
    $99
    Scale
    $349

  • Cost per AI conversation

    Free
    $0.000
    Starter
    $0.104
    Growth
    $0.044
    Scale
    $0.029

  • AI conversations a month

    Free
    75
    Starter
    375
    Growth
    2,250
    Scale
    12,000

  • Conversations a month

    Free
    Unlimited
    Starter
    Unlimited
    Growth
    Unlimited
    Scale
    Unlimited

  • Seats

    Free
    1
    Starter
    5
    Growth
    15
    Scale
    50

  • Conversation history kept

    Free
    30 days
    Starter
    2 years
    Growth
    2 years
    Scale
    3 years

  • Live chat without our badge

    Free
    Powered by miniDesk.ai
    Starter
    Removed
    Growth
    Removed
    Scale
    Removed

In every plan, including Free

  • AI answers customers on its own
  • AI-drafted replies for your team
  • Replies in the language the customer wrote in
  • Live chat, email and web forms
  • Answers grounded in your own content
  • Knowledge base from your files and past replies
  • Shared inbox with customer history
  • REST API and MCP server

Price, quota, and seats are per workspace. Two websites means two workspaces and two plans.

Everything included, even on the free plan.

All six tools below can answer a ticket. All six charge for the AI on top of the plan price. We do not, on any plan, including the free one, and we do not charge for the conversations the AI never touches either.

Channels

  • Live chat widget on your site

    miniDesk
    Included
    Intercom
    Included
    Zendesk
    Included
    Crisp
    Included
    Freshchat
    Included
    tawk.to
    Included
    Chatwoot
    Included

  • Shared email inbox

    miniDesk
    Included
    Intercom
    Included
    Zendesk
    Included
    Crisp
    Included
    Freshchat
    Included
    tawk.to
    Included
    Chatwoot
    Included

  • Web form, separate from the chat widget

    miniDesk
    Included
    Intercom
    Not available
    Zendesk
    Included
    Crisp
    Included
    Freshchat
    Not available
    tawk.to
    Not available
    Chatwoot
    Not available

AI

  • AI that answers customers on its own

    miniDesk
    Included
    Intercom
    Included
    Zendesk
    Included
    Crisp
    Included
    Freshchat
    Included
    tawk.to
    Included
    Chatwoot
    Included

  • Answers drawn from your own documents

    miniDesk
    Included
    Intercom
    Included
    Zendesk
    Included
    Crisp
    Included
    Freshchat
    Included
    tawk.to
    Included
    Chatwoot
    Included

  • Agent-assist copilot in the inbox

    miniDesk
    Included
    Intercom
    Sold as a paid add-onpaid add-on
    Zendesk
    Included, on a higher planhigher plan
    Crisp
    Included, on a higher planhigher plan
    Freshchat
    Included, on a higher planhigher plan
    tawk.to
    Included, then billed by usebilled by use
    Chatwoot
    Included, then billed by usebilled by use

Developer

  • REST API

    miniDesk
    Included
    Intercom
    Included
    Zendesk
    Included
    Crisp
    Included
    Freshchat
    Included
    tawk.to
    Included
    Chatwoot
    Included

  • MCP server, published and supported

    miniDesk
    Included
    Intercom
    Included
    Zendesk
    Not available
    Crisp
    Included, on a higher planhigher plan
    Freshchat
    Not available
    tawk.to
    Not available
    Chatwoot
    Not available

What the price covers

  • The AI costs nothing beyond the plan price

    miniDesk
    Included
    Intercom
    Included, then billed by usebilled by use
    Zendesk
    Included, then billed by usebilled by use
    Crisp
    Included, then billed by usebilled by use
    Freshchat
    Included, then billed by usebilled by use
    tawk.to
    Included, then billed by usebilled by use
    Chatwoot
    Included, then billed by usebilled by use

  • A free plan with the AI on it

    miniDesk
    Included
    Intercom
    Not available
    Zendesk
    Not available
    Crisp
    Not available
    Freshchat
    Not available
    tawk.to
    Included
    Chatwoot
    Not available

  • Unlimited free conversations

    miniDesk
    Included
    Intercom
    Not available
    Zendesk
    Not available
    Crisp
    Included
    Freshchat
    Included
    tawk.to
    Included
    Chatwoot
    Included, on a higher planhigher plan

  • Adding a teammate costs nothing

    miniDesk
    Included
    Intercom
    Not available
    Zendesk
    Not available
    Crisp
    Included
    Freshchat
    Not available
    tawk.to
    Included
    Chatwoot
    Not available
  • included
  • costs more than the plan
  • not available

Checked against each vendor's own published documentation, September 2026.

The same month, three real teams.

Conversations are unlimited on every paid plan, so the only number left to compare is how many of them the AI answers. Each team below is sized by that.

Startup

5 seats, 375 AI conversations a month

$39/ month · miniDesk Starter, all in

  • miniDesk$39
  • Crisp~$95+145%
  • tawk.to~$138+255%
  • Chatwoot~$208+435%
  • Freshchat~$299+665%
  • Intercom~$566+1,350%
  • Zendesk~$870+2,130%

$500+

Crisp is the closest at $95, and only because Essentials bundles ten seats into one flat price.

Growing team

8 seats, 2,250 AI conversations a month

$99/ month · miniDesk Growth, all in

  • miniDesk$99
  • Crisp~$333+235%
  • Chatwoot~$437+340%
  • tawk.to~$438+340%
  • Freshchat~$1,287+1,200%
  • Intercom~$2,540+2,470%
  • Zendesk~$3,867+3,810%

$1,000+

Per-seat and per-resolution billing stack up here. Ours stays put.

Large support team

25 seats, 12,000 AI conversations a month

$349/ month · miniDesk Scale, all in

  • miniDesk$349
  • tawk.to~$758+115%
  • Crisp~$870+150%
  • Chatwoot~$3,179+810%
  • Freshchat~$6,455+1,750%
  • Intercom~$12,855+3,580%
  • Zendesk~$19,538+5,500%

$3,000+

tawk.to is closest at $758. They charge nothing per agent, so their completion meter takes them there instead.

Each vendor's own list prices, September 2026, in USD, on the cheapest plan that fits the seats and includes an AI agent. Monthly rates where published, so no annual discount. Volumes count the conversations the AI handles. Intercom is $0.99 a resolution, counted on every AI conversation as if Fin resolved them all, so their figure is the highest it can honestly be. Zendesk is $1.50 a resolution, their pre-buy rate rather than the $2.00 without, counted on every AI conversation less the five a month Suite Team includes. Crisp is $0.05 a conversation, from their own calculator, which caps Essentials at 1,000 before quoting Plus. Freshchat bills every session, AI or not, so their figure is understated. tawk.to's tiers and its $39 badge removal come from their help centre, not their pricing page. Credits are counted at three a conversation, our assumption. Chatwoot publishes no monthly rate, so theirs is annual. Credits are counted at three a conversation, our assumption. Check their pricing pages before you decide.

Checked against: Intercom pricing, Zendesk pricing, Crisp pricing, Freshchat pricing, tawk.to pricing, Chatwoot pricing

Yes, but all my data is on another helpdesk tool

Our migration tool brings your conversations and contacts across, with their original dates. It runs alongside your current helpdesk, not instead of it.

  • Conversations and contacts moved over, with their dates
  • Runs alongside your current helpdesk, not instead of it
  • Undo an import within 30 days. Your existing account stays untouched.
Migrate for free

Straight answers.

No. It holds the full product and it does not expire. Paying buys you a bigger quota, more seats, and the removal of our branding from the live chat. Nothing you build on the free plan needs to be rebuilt when you upgrade.

One customer getting help. It does not matter how many messages that takes or which channel it arrives on. A thread that runs for a week is still one conversation.

Once the AI allowance is used up, the AI stops drafting and stops sending replies until it resets on your billing date, or until you move up a plan. Conversations keep arriving and your team keeps answering them: no plan caps conversations, and reading, searching and internal notes are untouched. No overage charge appears on the invoice.

Only if you turn it on, and only when it is confident and grounded in your own content. Every automated reply is recorded in the log, and any teammate can switch all of them off at once.

No. Your content is used to answer your customers. Nothing else.

Each site gets its own workspace: its own inbox, team, quota, and plan. You log in once and switch between them. One payment method covers them all.

One price. All of customer support.

Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.

Start free
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