Messenger, answered from your inbox
Customers message your Facebook Page on Messenger and it becomes a conversation in your miniDesk inbox. Your reply, or the AI's, goes back to them on Messenger. All you need is a Page you are an admin of. It is on every plan, including the free one.
- Two-minute setup
- Any Page you admin
- On every plan, free included
The AI answers on Messenger in seconds
If automatic replies are on, Messenger follows them like every other channel, with its own switch so you can leave it on for Messenger and off for email. The AI answers from your documents in the customer's language, and when it is not answering, a confirmation message can tell the customer their message arrived.
- Its own switch under AI Agent → Settings
- Answers in the customer's language
- Optional confirmation message, up to 500 characters
- Every automated reply recorded in the log
Hi! Do you ship to Canada, and how long does it take?
We do. Orders to Canada arrive in 5 to 8 working days, and shipping is free over $60.
Back on Messenger within seconds. A teammate can step in at any time.
- Messenger messages to your Page
- Photos and PDFs up to 10MB
- Profile pictures, stored privately
- Comments on your posts stay on Facebook
Every Page message in your shared inbox
Messenger messages arrive as conversations, with photos and PDFs up to 10MB kept alongside them. The customer's Facebook name and profile picture are shown beside the conversation, and a customer who writes again after their conversation was resolved starts a new one.
Answer from the inbox or from Messenger
Replies you send from Messenger yourself are added to the thread, labelled Messenger app, so the conversation stays complete and nothing is sent twice. A conversation you start yourself from the Page does not become a ticket.
- Messenger replies added to the thread
- Nothing sent twice
- Conversations you start do not become tickets
- Disconnecting leaves the Page untouched
- Choose the Page after logging in
- One Page per workspace, one workspace per Page
- A note when a reply is refused, with the reason
- Long replies split at 2,000 characters
Connect any Page you admin
Open Channels, pick Messenger and log in on Meta's screen with the Facebook account that admins your Page, then choose the Page. Meta lets a business reply only within 24 hours of the customer's last message, and a refused reply leaves an internal note saying why.
Everything else on Messenger
What arrives, and how it is kept.
Photo-only messages
A photo with no words still becomes a conversation.
Everything else noted
Videos and voice messages up to 25MB are named in an internal note.
One thread per customer
New messages join their open conversation.
Confirmation message
One line straight away when the AI is not answering.
Private pictures
Profile pictures shown through short-lived signed links.
Clear states
Live, paused or reconnect needed, shown on the Channels screen.
Questions, answered
No. Only Messenger messages to your Page become conversations.
24 hours from the customer's last message, which is Meta's rule for businesses. The AI answers within minutes, so it is not affected.
No. A workspace connects one Page, and a Page belongs to one workspace.
Yes. On Free, the first message we send in each conversation ends with a short Sent from miniDesk.ai line. Every paid plan, from $39 a month, removes it.
Keep exploring
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
