Customer support software for small teams
miniDesk is customer support software for teams of one to five: a shared inbox, live chat, web forms and an AI agent that answers from your documents, for one flat price per workspace. The free plan includes 75 AI conversations a month, and Starter includes 5 seats and 375 AI conversations for $39.
Why does per-seat pricing hurt a small team?
Most helpdesks charge per agent, so a founder doing support pays the same rate per person as a large department while handling a fraction of the volume. miniDesk prices the workspace instead. Starter includes 5 seats for $39 a month, and adding a teammate inside that never changes the bill.
Who answers when nobody is at the desk?
The AI. It answers from your documents and past replies, in the customer's language, and hands the thread to a person with a draft when it is unsure. Automation is a switch you can turn off at any time, and every automated reply is recorded in the log.
What is included on the free plan?
The same software as the paid plans: AI replies, the shared inbox, live chat, web forms, the AI knowledge base, the REST API and the MCP server. You upgrade for volume and seats, never to unlock a feature, and nothing you set up needs rebuilding when you do.
- 75 AI conversations a month
- Unlimited messages and conversations
- A small Powered by miniDesk.ai line on the chat widget
- No card required to start
Does the bill grow with the team?
Only by tier, never by person. Starter is $39 a month for 5 seats and 375 AI conversations. Growth is $99 for 15 seats and 2,250 AI conversations. A team that grows from one person to 5 moves from Free to Starter and stays at $39.
miniDesk Starter, one flat price per workspace, sized by the 375 AI conversations you set above. The others are priced on the cheapest tier that fits these seats and has an AI agent answering customers, at their month-to-month rate wherever they publish one, because we sell no annual plan to hold an annual rate against. Chatwoot and tawk.to both meter the AI by the message rather than by the conversation, counted here at 3 messages in each one, which is our assumption and not a rate either of them publishes. It covers what their AI writes to a customer, and Chatwoot bills its copilot, summaries, reply suggestions and transcription from the same credits with none of those counted. Their tier is the cheapest one that keeps conversations as long as the plan on the left, because the $19 Startups tier keeps them for a year. They publish only an annual rate, so their column is that; every other one is cheaper on a yearly commitment.
Intercom and Zendesk charge for the outcome rather than the attempt, at $0.99 and $1.50 a resolution on top of the seat, and both are costed above with the AI settling every conversation it answers. Crisp bills every conversation Hugo touches, Freshchat every session, tawk.to every message its AI writes, settled or not. Ours is the flat plan price whatever the AI does with them.
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
