Flat pricing for customer support. No per-seat fees, no per-resolution charges.
miniDesk charges one flat price per workspace: Free, then Starter at $39, Growth at $99 and Scale at $349 a month. There is no charge per seat, per AI resolution or per add-on, and every feature is on every plan, including the free one. The number on the pricing page is the number on the invoice.
How does flat pricing work?
You pay per workspace, not per person. Each plan includes a set number of seats and a monthly AI allowance: 5 seats and 375 AI conversations on Starter, 15 and 2,250 on Growth, 50 and 12,000 on Scale. Adding a teammate inside your seat count does not change the bill, and AI use draws on the allowance rather than being billed per answer.
Which charges does it remove?
Most helpdesks bill growth three ways: more per teammate, more per ticket the AI resolves, and more for the features above your tier. miniDesk removes all three.
- No per-seat fees: seats come with the plan
- No per-resolution AI charges: the AI draws on the plan's allowance
- No add-ons: live chat, email, forms, the AI knowledge base, the REST API and the MCP server are on every plan
- No overage fees: when the AI allowance runs out, the AI pauses until your billing date instead of billing you
Can I forecast the bill?
Yes. There is no credit balance to run down, no resolution count to watch and no session pack to top up. A team of 5 on Starter pays $39 a month and a team of 15 on Growth pays $99, however busy the month gets.
miniDesk Starter, one flat price per workspace, sized by the 375 AI conversations you set above. The others are priced on the cheapest tier that fits these seats and has an AI agent answering customers, at their month-to-month rate wherever they publish one, because we sell no annual plan to hold an annual rate against. Chatwoot and tawk.to both meter the AI by the message rather than by the conversation, counted here at 3 messages in each one, which is our assumption and not a rate either of them publishes. It covers what their AI writes to a customer, and Chatwoot bills its copilot, summaries, reply suggestions and transcription from the same credits with none of those counted. Their tier is the cheapest one that keeps conversations as long as the plan on the left, because the $19 Startups tier keeps them for a year. They publish only an annual rate, so their column is that; every other one is cheaper on a yearly commitment.
Intercom and Zendesk charge for the outcome rather than the attempt, at $0.99 and $1.50 a resolution on top of the seat, and both are costed above with the AI settling every conversation it answers. Crisp bills every conversation Hugo touches, Freshchat every session, tawk.to every message its AI writes, settled or not. Ours is the flat plan price whatever the AI does with them.
What differs between the plans?
Volume, not features. Paid plans add seats and AI conversations, keep conversation history longer (30 days on Free, 2 years on Starter and Growth, 3 years on Scale), read more pages of your website, and remove the Powered by miniDesk.ai line from the chat widget. Everything else, from AI replies to the MCP server, is the same on every plan.
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
