Free customer support answered by AI.
Live chat, email, web forms, and AI replies in one tool. Unlimited messages on the free plan, with an AI agent that answers customers for you. Everything is included, even on free.
Customer support got complicated. We cut the complexity out.
Paid plugins. AI credits billed per resolution. The feature you want locked behind a higher tier. That is the whole problem, and it is what miniDesk takes away.
Everywhere else, sold separately
On another support tool, each one means a decision, a quote, a renewal. Here, none of them does.
Included, always
One plan. All of it.
- All of the above, from day one, even on the free plan
- AI usage on a single visible quota
- One flat number, each month
True on the free plan.See what the free plan includes
Three steps, then it runs on its own.
Put it where your customers already are.
Paste one line of code for the live chat. Or forward your support address, drop in a web form, connect Telegram, Discord, Instagram or Messenger, and call the API. No build step. No paid plugins. Two minutes from start to finish.
- Live chat
- Web forms
- Telegram
- Discord
- Messenger
- API
- MCP server
Coming soon
- X
Feed it what you already have.
Upload documents. Paste notes. Every ticket your team closes by hand becomes another example it can learn from.
No tagging, no shaping required. A PDF, a pasted paragraph, and a thread your team closed last week are all the same thing to it: material to draw answers from.
Let it answer. Step in when it counts.
A customer writes in. Most replies go out in seconds, at 3am, in the language the customer used.
Its reads through your documents and past tickets as it goes, so a single reply burns a few thousand tokens instead of your whole library.
A human takes over when…
Nothing you wrote covers it. It stops, says nothing, and hands your team the thread along with a draft.
- Customer asksWhy does my invoice show two charges for March?
- It opens three thingsreading sourceswriting answerHelp centre3 extractsBilling doc1 of 38Past reply#4188
- It answersBoth charges are yours: the March invoice, plus the plan change on the 14th.
A REST API for your code, and an MCP server for your agents.
None of this is required to use miniDesk. But if you have a developer on the team, they will appreciate it. Everything in the product is reachable over HTTP and over MCP, so Claude, Cursor, or your own agent can triage the queue and close tickets without a dashboard.
- What are the biggest pain points my customers raised this month?Reads all 1,842 conversations and returns five themes, ranked by volume and by the time each one takes you.
- Draft replies for everything still waiting, then show me the queue.Writes a grounded draft for each open thread, pulling from the pages it read, and leaves them ready for you to send.
- Which docs page would remove the most tickets if I rewrote it?Cross-references failed answers with your content and names the page, along with the questions it keeps failing on.
Everything included, even on the free plan.
All six tools below can answer a ticket. All six charge for the AI on top of the plan price. We do not, on any plan, including the free one, and we do not charge for the conversations the AI never touches either.
Channels
Live chat widget on your site
- miniDesk
- Included
- Intercom
- Included
- Zendesk
- Included
- Crisp
- Included
- Freshchat
- Included
- tawk.to
- Included
- Chatwoot
- Included
Shared email inbox
- miniDesk
- Included
- Intercom
- Included
- Zendesk
- Included
- Crisp
- Included
- Freshchat
- Included
- tawk.to
- Included
- Chatwoot
- Included
Web form, separate from the chat widget
- miniDesk
- Included
- Intercom
- Not available
- Zendesk
- Included
- Crisp
- Included
- Freshchat
- Not available
- tawk.to
- Not available
- Chatwoot
- Not available
AI
AI that answers customers on its own
- miniDesk
- Included
- Intercom
- Included
- Zendesk
- Included
- Crisp
- Included
- Freshchat
- Included
- tawk.to
- Included
- Chatwoot
- Included
Answers drawn from your own documents
- miniDesk
- Included
- Intercom
- Included
- Zendesk
- Included
- Crisp
- Included
- Freshchat
- Included
- tawk.to
- Included
- Chatwoot
- Included
Agent-assist copilot in the inbox
- miniDesk
- Included
- Intercom
- Sold as a paid add-onpaid add-on
- Zendesk
- Included, on a higher planhigher plan
- Crisp
- Included, on a higher planhigher plan
- Freshchat
- Included, on a higher planhigher plan
- tawk.to
- Included, then billed by usebilled by use
- Chatwoot
- Included, then billed by usebilled by use
Developer
REST API
- miniDesk
- Included
- Intercom
- Included
- Zendesk
- Included
- Crisp
- Included
- Freshchat
- Included
- tawk.to
- Included
- Chatwoot
- Included
MCP server, published and supported
- miniDesk
- Included
- Intercom
- Included
- Zendesk
- Not available
- Crisp
- Included, on a higher planhigher plan
- Freshchat
- Not available
- tawk.to
- Not available
- Chatwoot
- Not available
What the price covers
The AI costs nothing beyond the plan price
- miniDesk
- Included
- Intercom
- Included, then billed by usebilled by use
- Zendesk
- Included, then billed by usebilled by use
- Crisp
- Included, then billed by usebilled by use
- Freshchat
- Included, then billed by usebilled by use
- tawk.to
- Included, then billed by usebilled by use
- Chatwoot
- Included, then billed by usebilled by use
A free plan with the AI on it
- miniDesk
- Included
- Intercom
- Not available
- Zendesk
- Not available
- Crisp
- Not available
- Freshchat
- Not available
- tawk.to
- Included
- Chatwoot
- Not available
Unlimited free conversations
- miniDesk
- Included
- Intercom
- Not available
- Zendesk
- Not available
- Crisp
- Included
- Freshchat
- Included
- tawk.to
- Included
- Chatwoot
- Included, on a higher planhigher plan
Adding a teammate costs nothing
- miniDesk
- Included
- Intercom
- Not available
- Zendesk
- Not available
- Crisp
- Included
- Freshchat
- Not available
- tawk.to
- Included
- Chatwoot
- Not available
Checked against each vendor's own published documentation, September 2026.
The same month, three real teams.
Conversations are unlimited on every paid plan, so the only number left to compare is how many of them the AI answers. Each team below is sized by that.
Startup
5 seats, 375 AI conversations a month
$39/ month · miniDesk Starter, all in
- miniDesk$39
- Crisp~$95+145%
- tawk.to~$138+255%
- Chatwoot~$208+435%
- Freshchat~$299+665%
- Intercom~$566+1,350%
- Zendesk~$870+2,130%
$500+
Crisp is the closest at $95, and only because Essentials bundles ten seats into one flat price.
Growing team
8 seats, 2,250 AI conversations a month
$99/ month · miniDesk Growth, all in
- miniDesk$99
- Crisp~$333+235%
- Chatwoot~$437+340%
- tawk.to~$438+340%
- Freshchat~$1,287+1,200%
- Intercom~$2,540+2,470%
- Zendesk~$3,867+3,810%
$1,000+
Per-seat and per-resolution billing stack up here. Ours stays put.
Large support team
25 seats, 12,000 AI conversations a month
$349/ month · miniDesk Scale, all in
- miniDesk$349
- tawk.to~$758+115%
- Crisp~$870+150%
- Chatwoot~$3,179+810%
- Freshchat~$6,455+1,750%
- Intercom~$12,855+3,580%
- Zendesk~$19,538+5,500%
$3,000+
tawk.to is closest at $758. They charge nothing per agent, so their completion meter takes them there instead.
Each vendor's own list prices, September 2026, in USD, on the cheapest plan that fits the seats and includes an AI agent. Monthly rates where published, so no annual discount. Volumes count the conversations the AI handles. Intercom is $0.99 a resolution, counted on every AI conversation as if Fin resolved them all, so their figure is the highest it can honestly be. Zendesk is $1.50 a resolution, their pre-buy rate rather than the $2.00 without, counted on every AI conversation less the five a month Suite Team includes. Crisp is $0.05 a conversation, from their own calculator, which caps Essentials at 1,000 before quoting Plus. Freshchat bills every session, AI or not, so their figure is understated. tawk.to's tiers and its $39 badge removal come from their help centre, not their pricing page. Credits are counted at three a conversation, our assumption. Chatwoot publishes no monthly rate, so theirs is annual. Credits are counted at three a conversation, our assumption. Check their pricing pages before you decide.
Checked against: Intercom pricing, Zendesk pricing, Crisp pricing, Freshchat pricing, tawk.to pricing, Chatwoot pricing
Already on another tool?
Yes, but all my data is on another helpdesk tool
Our migration tool pulls your conversations, contacts, and settings in. It runs alongside your current helpdesk, not instead of it.
- Conversations, contacts, and settings moved over
- Runs alongside your current helpdesk, not instead of it
- Roll it back anytime. Your existing account stays untouched.
One monthly subscription. A quota, not a meter.
Every plan contains the full product, starting with free. The only thing that moves as you scale is the number of conversations and seats. So the free tier is a genuine starting point, not a demo.
$0/ month
per workspaceor $0.000 per AI conversation- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 75/m
- or 2.25M tokens per month, daily cap
- Seats
- 1 seat
- Website crawler
- 100 pages read
- History kept
- 30 days
The full product while you find your first customers. A small powered by miniDesk mark appears on the live chat.
$39/ month
per workspaceor $0.104 per AI conversation- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 375/m
- or 11.25M tokens per month
- Seats
- 5 seats
- Website crawler
- 1K pages read
- History kept
- 2 years
For a startup past its first customers, where support falls to one person juggling other work.
$99/ month
per workspaceor $0.044 per AI conversation- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 2,250/m
- or 67.5M tokens per month
- Seats
- 15 seats
- Website crawler
- 5K pages read
- History kept
- 2 years
For a real support rota facing a queue that never empties.
$349/ month
per workspaceor $0.029 per AI conversation- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 12,000/m
- or 360M tokens per month
- Seats
- 50 seats
- Website crawler
- 20K pages read
- History kept
- 3 years
For volume, with the seats and quota to go with it.
In every plan, including Free
Tiers differ by quota and seats. The only extra on paid plans is removing our branding.
- AI answers customers on its own
- AI-drafted replies for your team
- Replies in the language the customer wrote in
- Live chat, email and web forms
- Answers grounded in your own content
- Knowledge base from your files and past replies
- Shared inbox with customer history
- REST API and MCP server
Price, quota, and seats are per workspace. Two websites means two workspaces and two plans.
Enterprise
Above 12,000 AI conversations a month, or when procurement is involved. Conversations stay unlimited; the AI allowance, the seats and the contract are ones we agree with you.
Need the detail? Compare all plans
Questions
Straight answers.
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.