WhatsApp, answered from your inbox
Customers message your WhatsApp Business number and it becomes a conversation in your miniDesk inbox. Your reply, or the AI's, goes back to them on WhatsApp. They never leave WhatsApp, you never leave your inbox, and the app on your phone keeps working. It is on every plan, including the free one.
- Keep your WhatsApp Business app
- No code
- On every plan, free included
The AI answers on WhatsApp in seconds
If automatic replies are on, WhatsApp follows them like every other channel, with its own switch so you can leave it on for WhatsApp and off for email. The AI answers from your documents in the customer's language, and when it is not answering, a confirmation message can tell the customer their message arrived.
- Its own switch under AI Agent → Settings
- Answers in the customer's language
- Optional confirmation message, up to 500 characters
- Every automated reply recorded in the log
Hi! Do you ship to Canada, and how long does it take?
We do. Orders to Canada arrive in 5 to 8 working days, and shipping is free over $60.
Back on WhatsApp within seconds. A teammate can step in at any time.
- Answer from the app or from the inbox
- App replies added to the thread
- Chats you start yourself do not become tickets
- Disconnect and the number keeps working
Your WhatsApp Business app keeps working
Connecting does not take your number away. Replies you send from the app on your phone are added to the conversation, labelled WhatsApp app, so the thread in your inbox stays complete and nothing is sent twice.
Connect your number in a few clicks
Open Channels, pick WhatsApp and log in on Meta's own window with the account that admins your Meta Business account. Nothing to host and no code. For now the number has to be one you use in the WhatsApp Business app.
- Log in on Meta's own window
- Only an Owner can connect it
- One number per workspace
- A number on the Cloud API elsewhere cannot connect
- A note when a reply is refused, with the reason
- Late refusals reported too
- The AI answers well inside the 24 hours
- Long replies split at 4,096 characters
You always know when a reply did not arrive
WhatsApp lets a business reply only within 24 hours of the customer's last message. If WhatsApp refuses a reply, for that or any other reason, an internal note on the conversation says so and why, so nobody believes the customer has an answer they never got.
Everything else on WhatsApp
What arrives, and how it is kept.
Photos and PDFs
Kept with the message, up to 10MB each.
Everything else noted
Videos and voice messages up to 25MB are named in an internal note.
Photo-only messages
A message with no words still becomes a conversation.
One thread per customer
New messages join the customer's open conversation.
Their WhatsApp name
Used as their name in your inbox, or their number if there is none.
Clear states
Live, paused or reconnect needed, shown on the Channels screen.
Questions, answered
Yes. Your phone keeps working, and replies you send from the app are added to the conversation in miniDesk so the thread stays complete.
24 hours from the customer's last message. That is WhatsApp's rule for businesses, with no longer window for a person. The AI answers within minutes, so it is not affected.
A number you already use in the WhatsApp Business app, with admin access to the Meta Business account behind it. A number on the WhatsApp Cloud API through another provider cannot be connected for now.
No. Messages sent after you connect become conversations. A customer you were already talking to starts a new conversation the next time they write.
Yes. On Free, the first message we send in each conversation ends with a short Sent from miniDesk.ai line. Every paid plan, from $39 a month, removes it.
Keep exploring
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
