One inbox for every conversation. Wherever it starts.
Chat on your site, email, forms, WhatsApp, Instagram, Messenger and Telegram all land in one inbox your whole team shares. The AI answers from your own documents and in the customer's language, on its own once you switch that on and as a draft for your team until then. Every channel is on every plan, including the free one.
- Seven channels, one inbox
- AI on every channel
- On every plan, free included
Every way in, one inbox
Pick a channel to see how it connects, what arrives and how replies go back.
The AI answers wherever the customer wrote
When a message arrives, the AI searches your knowledge base and past answers and replies on the channel the customer used, usually within seconds. Automatic replies are off until you switch them on, and then each channel has its own switch, so the AI can answer WhatsApp and chat on its own while email stays in draft.
- Replies on the channel the customer wrote on
- Answers in the language they wrote in
- One switch per channel, under AI Agent → Settings
- Every automated reply recorded in the log
Hi! Do you ship to Canada, and how long does it take?
We do. Orders to Canada arrive in 5 to 8 working days, and shipping is free over $60.
Back on WhatsApp within seconds. A teammate can step in at any time.
- A note on what it could not confirm
- Steps back when a teammate replies
- Steps back when the customer asks for a person
- Stays quiet rather than guessing
It stops instead of guessing
When your content has nothing relevant, the AI stays quiet and leaves the conversation for your team with a short note on what it could not confirm. It also steps back as soon as a teammate replies or the customer asks for a person.
One inbox the whole team shares
Everyone in the workspace sees every conversation, with the customer's history attached, whichever channel it came from. Assign a thread to a teammate, leave a private note the customer never sees, and whoever picks it up next has the full story.
- Assign conversations to a teammate
- Private notes the customer never sees
- The customer's full history on every thread
- Seats come with the plan, never billed per person
- A Discord card and thread per conversation
- Replies go out on the customer's channel
- An MCP server for Claude and Cursor
- A REST API and signed webhooks
Answer from Discord, or from Claude
Connect Discord and new conversations from customers post as a card in your team's server. Type in the card's thread and the customer gets your reply on whatever channel they wrote in on. Or point Claude or Cursor at your inbox through the MCP server and work it in plain language.
Everything else in the shared inbox
On every plan, with no add-ons to buy.
Analytics
See what the AI resolves and which topics to teach it next.
Customer history
Every past conversation on every thread, whatever the channel.
Private notes
Context for your team that the customer never sees.
Delivery notes
A note on the conversation when a channel refuses a reply.
Chats that follow them
A visitor who leaves the chat gets the conversation by email.
Migration
Bring conversations and contacts from Crisp, Intercom, Zendesk, Freshchat, tawk.to, Chatwoot or Tidio.
Questions, answered
Live chat, email, web forms, WhatsApp, Instagram, Messenger and Telegram, plus conversations you create through the REST API.
Yes, once you switch automatic replies on. Each channel has its own switch, and until then the AI writes drafts for your team.
No. Seats come with the plan and are never a separate line item.
Yes. On Free, your customers see a small miniDesk credit: under the chat and the form, in your email footer, and at the end of the first message on WhatsApp, Instagram, Messenger and Telegram. Every paid plan, from $39 a month, removes all of it.
Keep exploring
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
