Web forms, without the backend
Certain customers prefer writing over chatting. Embed a form on your page and the submission lands in the same shared inbox as your chat and email. Two lines of HTML, no form plugin, no server to maintain.
A form on your page, powered by miniDesk
Drop two lines where you want it: a script tag plus an empty div as a placeholder. The form renders inside your own layout rather than overlaying it. miniDesk handles the processing, so there is no server to spin up and no spam filter to tune. Submissions appear in your shared inbox as new conversations, next to chat and email.
For visitors who prefer typing over chatting
Chat is not for everyone. A form offers a calmer alternative: visitors compose their question at their own pace, submit, and receive a reply via email or chat when your team or the AI gets to it. It gathers the same details a chat would, minus the immediate pressure.
One inbox, one AI
A form submission counts as a conversation. The AI processes it the same way it processes chat or email: it reads the message, queries your knowledge base, and composes or dispatches a reply. Your team sees it in the same shared inbox with the same customer history attached.
Present on every plan
Web forms ship on the free tier and every paid tier, with no add-on fee and no metered usage. A workspace supports one form, feeding the same inbox as your chat and email.
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.