Web forms, without the backend
miniDesk web forms are a contact form you embed on any page with two lines of HTML. Each submission becomes a conversation in the same inbox as chat and email, the AI drafts the reply, and the customer gets the answer by email. No form plugin and no server to run, on every plan including the free one.
How do I add a form to my page?
Two lines: the script tag the chat widget uses, set to form mode, and an empty placeholder where the form should appear. It renders inside your layout rather than on top of it, and asks for a name, an email address, an optional order or account number and the question. Submissions are rate limited and only accepted from the domains you list.
Why offer a form as well as chat?
Not everyone wants a live conversation. A form lets a visitor write at their own pace and leave, and the answer arrives by email when the AI or your team gets to it.
Does the AI handle form submissions?
Yes, the same way it handles chat and email. It reads the message, searches your knowledge base and drafts or sends a reply, and your team sees the submission with the customer's history attached.
Is there a limit or an extra fee?
Forms are on every plan, with no add-on fee and no metered usage. Each workspace has one form, and it feeds the same inbox as your chat and email.
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
