AI agents that answer from your own knowledge base
Upload your files. Paste your notes. Each ticket your team resolves manually adds another training example for the AI. When a customer reaches out, the AI locates the right sources, composes a sourced reply, and dispatches it. If it gets stuck, it defers and hands your team the thread with a suggested reply.
A knowledge base from material you already own
No labeling, no restructuring needed. A PDF, a pasted paragraph, and a thread your team resolved last week are all identical to the AI: raw material for generating answers. Upload your files, paste your notes, and the knowledge base is live.
- PDFs, markdown, text files, pasted notes
- Every resolved ticket adds a training example
- No manual labeling or formatting required
- Each response cites the source it pulled from
Responses sourced from your content
The AI refuses to guess. It scans your documents and prior tickets on the fly, extracts the relevant passages, and composes a reply based on what it found. A single response consumes a few thousand tokens rather than your entire library, keeping replies fast and the quota durable.
How long does a refund take to come back?
Refunds go back to the original card and take 3 working days to clear.
Grounded in 3 of your sources, cited on every claim.
Autonomous dispatch or team-reviewed drafts
You control how far the AI goes. Let it dispatch replies autonomously when it feels confident and well-sourced. Or lock it to draft mode so a human approves each reply before sending. Toggle automation per workspace at will, and every automated response is flagged as AI and stored.
Defers when it cannot respond
When your content has nothing relevant, the AI goes silent and routes the thread to your team with a suggested reply. It never fabricates. Your team inherits the conversation along with the full trail of what the AI tried and which sources it consulted.
Zero per-resolution fees
AI is part of your conversation quota on every tier, including the free one. You are never charged per response, per resolution, or per session. The quota resets monthly, and when it empties the AI suspends until the next cycle. No overage line shows up on the invoice.
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.