AI agents that answer from your own knowledge base
miniDesk's AI agent answers customer questions from your own documents, your website and the replies your team has already written. It runs on every plan, including the free one, with no fee per resolution: Free includes 75 AI conversations a month and Starter 375 for $39. When nothing you wrote covers the question, it stops and hands the thread to your team with a draft.
What can the AI learn from?
Material you already have, with no labelling or restructuring. Upload files, paste notes or point it at your website, and the knowledge base is live. Replies your team writes by hand become past answers it can look up next time. That is a search at the moment it drafts, not training: nothing you upload is used to train a model.
- Files: PDF, Word, Excel, CSV, Markdown and plain text
- Notes you paste in, such as a refund policy or a shipping table
- Your website, read again every night: up to 100 pages on Free, 1,000 on Starter and 5,000 on Growth
- Replies your team wrote by hand, with personal details removed
How does it write a reply?
It does not load your whole library into every reply. For each question it searches your content, reads the passages that match and writes from those. One reply uses a few thousand tokens rather than everything you uploaded, which keeps replies fast and the allowance lasting.
How long does a refund take to come back?
Refunds go back to the original card and take 3 working days to clear.
Grounded in 3 of your sources, cited on every claim.
Can it send replies on its own?
Only if you switch automation on, separately for chat and for email. Even then it sends on its own only when every check passes: it is confident in the answer, the answer is grounded in your content, it is sure of the customer's language, and nobody has asked for a person. Otherwise the reply waits as a draft for your team to approve. Every automated reply is recorded in the log, and one switch turns automation off for the whole workspace.
What happens when it cannot answer?
It says nothing to the customer. When your content does not cover the question, the AI stops instead of guessing, and the thread goes to your team with a suggested reply in the same inbox.
Does it cost extra per answer?
No. The AI is part of the plan on every tier, including the free one, and you are never charged per response, per resolution or per session. Free includes 75 AI conversations a month, Starter 375, Growth 2,250 and Scale 12,000. When the allowance runs out, the AI stops drafting until your billing date and your team keeps answering. No overage appears on the invoice.
Is my data used to train the model?
No. Your documents and conversations are used to answer your own customers and nothing else. The model provider is named, with every other company that processes data for us, in the privacy notice.
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
